15 Jul 2019 Igloos


The below qualities must be exhibited in a professional language service provider for quality services. Clients therefore ought to see that a service provider possesses the below qualities before hiring their services.

  • Only undertakes assignments that they are competent to fulfill
  • Does not accept any work that in their opinion, is intended for unlawful or dishonest purposes or is contrary to the public interest
  • Is fair in all the dealings with clients , subcontractors, employees, other language professionals, fellow members and the public in order to establish and maintain good working relationships
  • Does not make any unsupported or misleading claims in any publication, marketing or promotional material, documentation or elsewhere
  • Treats all material and or information received from clients in the course of business as highly confidential and not to use any such materials for personal or financial gain
  • Ensures that each of its employees and subcontractors signs and upholds a non-disclosure agreement
  • Adheres to all the terms of any service agreements with clients, including service to be provided , special instructions , cost and deadlines ; should it become impossible to observe such an agreement for any reason whatsoever, the client shall be consulted at the earliest opportunity concerning a solution or alternative course of action
  • Guided in negotiating remuneration by the principle of equitability and in particular refrains from charging excessive rates
  • Enters into and observes service agreements with their freelance teams and states their expectations clearly prior to contracting such freelancers for any work
  • Uses on competent, experienced language workers qualified to carry out an assignment successfully
  • Bound by an arbitration process established by a professional language body that it is a member
  • Always upholds the highest ethical and moral standards in their dealings with clients, employees, and subcontractors and in the exercise of the language practice occupation
  • Takes part in all the activities of the professional body in which it is a member and always conducts themselves in such a way that their conduct and the quality of service will be to the credit of the client and professional body.

For Professional Translation Services including Document Translation, Conference Interpretation, Audio/Video Transcription, Proofreading and Editing, one ought to clearly know if the service provider possesses the above qualities.



Our Live Chat

    is typing...

    Fill in the form below to send us a message.

    Send Message Cancel